27. 1월. 2013. 20:09
Dear Olivia,
We are sorry to hear you are sick however, as we explain on our website, there are no refunds at all if the cancellation is less than 8 days before the trek. Yes, please, come to our agency in Cusco to see what we can do. We cannot make any refund but you can still use some of the services you already have: entrance to Machu Picchu, bus down, lunch, guide, train back to Cusco. So, even if you don't do the trek, you can still visit Machu Picchu on Feb 3 and only pay the bus down and the train to get there.
We really hope you will get better to do the trek or at least visit Machu Picchu later.
Best regards,